Wednesday, April 6, 2011


I've heard so many people complain about their Internet or phone connections, especially when they most need it, to look for the 1st anniversary gift for him, to book a flight, or to meet a deadline (do you still remember the PLDT customer service controversy?).

For a whole week, I did not use my net, so I was quite annoyed when there was no connection, especially when I needed it to meet a deadline for work. Immediately I called up the hotline.

After all the interviews, all the agent could offer was for me to switch the ends of the yellow cable connecting the modem and the laptop. I said, "are you serious?" as I was expecting a more elaborate solution, like configuration or something. It still did not work after that, so he said a technician would have to personally check my connection. I was irked by the delay, but what can I do? I just emphasized the need to have it fixed within 24 hours.

And within 24 hours, the technician came. I welcomed him in a not-so-good mood (still annoyed by the connection problems). In a second, he fixed the problem. Apparently, the cable connecting the phone and the modem was not plugged to the phone! Oh my gosh, after all the bad mood, it was just a stupid mistake on my part! haha! The agent should have asked me to check all the cables that need to be checked. haha. It was really a simple solution after all.

In my shame, when he told me that the cable was pulled out, I just said, "the net was down since last night!" haha. What does that have to do with anything? When he opened the modem, I was half hoping it won't work. But it did. :p


eks said...

:-) hehehe.

docgelo said...

oops! natawa ako dito, haha! :D just charge it to experience.